Shipping Policy
SHIPPING POLICY
Last Updated: July 2026
At YOVIX (www.yovixshop.com), we are committed to providing fast, reliable, and discreet shipping to customers worldwide. Please read this policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–5 business days after payment confirmation. Processing includes order verification, quality inspection, and packaging.
Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons or promotional periods, processing times may be slightly extended.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Estimated Delivery Times
The following delivery estimates include both processing and shipping time:
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 7–15 business days | Free |
| Canada | 8–18 business days | Free |
| Most of Europe | 8–18 business days | Free |
| Australia / New Zealand | 7–15 business days | Free |
| Singapore / Japan | 6–12 business days | Free |
| Other Countries | 10–25 business days | Free |
Note: Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, peak seasons, or circumstances beyond our control.
3. Order Tracking
Once your order has been shipped:
- You will receive a shipping confirmation email containing your tracking number and a link to track your package
- Tracking information may take 2–5 business days to update in the carrier's system after dispatch
- You can also log in to your account on our website to view your order status at any time
If you have not received a tracking update after 5 business days of your shipping confirmation, please contact us at support@yovixshop.com.
4. Duties, Taxes & Customs
- Our product prices are inclusive of applicable taxes for most destinations. Additional import duties or customs fees may apply depending on your country's regulations and are the sole responsibility of the customer.
- We are not responsible for delays caused by customs inspections or clearance procedures.
- In the event of a return due to customs rejection or refusal to pay duties, any customs fees, return shipping costs, or losses incurred will be the customer's responsibility.
- We are unable to declare packages as "gifts" or undervalue shipments on customs documentation.
5. Countries with Adult Product Import Restrictions
Some countries have strict import regulations regarding adult products. Orders shipped to the following destinations may be subject to customs delays, seizure, or return without prior notice:
India, Turkey, Indonesia, UAE, Pakistan, Egypt, Saudi Arabia, Morocco, Malaysia, Bangladesh, Kuwait, Algeria, Jordan, Uzbekistan, Thailand, Oman, Qatar, Kazakhstan, Lebanon, Azerbaijan, Nigeria, Tunisia, Libya, Bahrain, Kyrgyzstan, Tajikistan, Senegal, Maldives, Mali, Mauritania, Brunei, Guinea, Niger, Palestine, Albania.
Important: If you are located in or near any of the above countries, we strongly recommend verifying your local import regulations before placing an order. While we will make every effort to support successful delivery, we cannot guarantee customs clearance and will not be held liable for packages that are held, seized, or rejected by customs authorities.
By placing an order to a restricted destination, you acknowledge and accept this risk.
6. Change of Shipping Address
If you need to update your shipping address after placing an order, please contact us immediately at support@yovixshop.com with your order number. We will do our best to accommodate address changes before your order is shipped. Once an order has been dispatched, we are unable to modify the shipping address.
YOVIX is not responsible for orders delivered to an incorrect address provided by the customer.
7. Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please:
- Check your tracking information for the latest status update
- Contact your local post office or customs office
- Reach out to us at support@yovixshop.com if the issue remains unresolved
We will investigate and work with the carrier to resolve the issue. Please note that we are not responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, carrier disruptions, or customs holds.
8. Discreet Packaging & Privacy
Your privacy is our priority. All orders are shipped in plain, unbranded packaging with no indication of the contents, product type, or our brand name on the exterior. Billing statements will appear under a discreet merchant name.
You can shop with complete confidence and discretion.
9. Contact Us
For any shipping-related questions or concerns, please contact our customer service team:
📧 Email: support@yovixshop.com 🌐 Website: www.yovixshop.com
We aim to respond to all inquiries within 1–2 business days.