Refund policy
RETURN & REFUND POLICY
Last Updated: July 2026
At YOVIX (www.yovixshop.com), customer satisfaction is important to us. Due to the intimate and personal nature of our products, we have established the following return and refund policy to protect the health, safety, and privacy of all our customers. Please read this policy carefully before making a purchase.
By completing a purchase on our website, you acknowledge and agree to the terms of this Return & Refund Policy.
1. General Policy — Hygiene & Safety
Due to the intimate nature of our products, we are unable to accept returns or exchanges on any item that has been opened, used, or removed from its original packaging, for hygiene and safety reasons. This policy applies regardless of the reason for the return request.
We strongly encourage customers to review all product descriptions, specifications, and images carefully before placing an order.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective or not functioning as described
- Incorrect (wrong item shipped)
Please contact us within 7 days of delivery at support@yovixshop.com with the following information:
- Your order number
- A clear description of the issue
- Photos or video evidence of the damage, defect, or incorrect item
Upon verification, we will offer one of the following resolutions at our discretion:
- A full replacement of the item at no additional cost
- A full or partial refund to your original payment method
We reserve the right to request additional information or evidence before processing any claim.
3. Unopened & Unused Items
Unopened and unused products in their original, sealed packaging may be eligible for a return within 14 days of delivery, subject to approval by our customer service team.
To be eligible for a return, items must be:
- Completely unopened and unused
- In original packaging with all tags, accessories, and documentation intact
- Free from any signs of tampering or damage
To initiate a return, please contact us at support@yovixshop.com before sending any items back. Unauthorized returns will not be accepted.
4. Order Cancellation
Orders may be canceled for a full refund at any time before the order has been shipped. Once an order has been dispatched, it can no longer be canceled.
To request a cancellation, please contact us immediately at support@yovixshop.com with your order number. We will do our best to accommodate cancellation requests before fulfillment.
5. Refund Processing
Once a return or refund request has been approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
- You will receive an email confirmation once the refund has been processed
Please note: Original shipping fees are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
6. Return Shipping Costs
- If the return is due to a product issue (damaged, defective, or incorrect item): return shipping costs will be covered by YOVIX
- If the return is due to personal reasons (e.g., change of mind, ordered by mistake): return shipping costs are the responsibility of the customer
We recommend using a trackable shipping method for all returns. YOVIX is not responsible for items lost or damaged during return transit.
7. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Opened, used, or worn products
- Items not in their original condition or packaging
- Items returned more than 14 days after delivery
- Downloadable or digital products (if applicable)
- Gift cards
8. Discreet Packaging & Privacy
All orders are shipped in plain, discreet packaging with no indication of the contents or our brand name on the exterior. Your privacy is our priority.
Billing statements will appear under a discreet merchant name to protect your privacy.
9. Contact Us
For any questions, concerns, or to initiate a return or refund request, please contact our customer service team:
📧 Email: support@yovixshop.com 🌐 Website: www.yovixshop.com
We aim to respond to all inquiries within 1–2 business days.